Terms of Service

GENERAL ENTRY RULES

1- Candyland entry wristbands are used to enter and exit the park and to pay for paid services inside the area. You can obtain the list of free and paid services and attractions from the ticket offices.

2- Inside Candyland you can make payments only with the wristbands given to you at entry. You can top up your wristband balance with cash or credit card at the designated points inside Candyland.

3- Under Candyland rules, visitors who have not yet reached the age of 4 (under 4) are considered infants, and visitors who have not reached the age of 12 (under 12) are considered children. When receiving their entry wristbands, visitors must present an ID or passport to the ticket office staff so that the ages of infants and children can be verified.

4- Wristbands must be kept original and as they were handed to you. If a wristband breaks or is lost, please contact the Guest Relations Office. The staff may ask for ID and a matching signature when necessary. Do not part with your wristband / invoice until the end of your visit. If a counterfeit wristband or fraudulent use is detected, legal action will be taken, without prejudice to all rights of the Candyland brand.

5- The operation of the attractions inside Candyland may be affected by weather conditions and maintenance work. Please ask the Guest Relations Office about attractions closed for technical maintenance.

6- Candyland wristbands are valid for the duration of the visit, within Candyland's operating hours (1 day).

7- Candyland entry wristbands cannot be refunded or cancelled.

8- Companions are responsible for the people they accompany, and visitors under 12 are not allowed to enter the park alone. The companion of a visitor under 12 cannot be under 18 (eighteen) years of age.

9- It is prohibited to enter Candyland with flammable or explosive substances, sharp or piercing tools, weapons or other dangerous materials.

10- Bringing pets into Candyland is prohibited.

11- Items that may endanger visitors and/or obstruct staff, such as frisbees, balls and similar objects, and equipment that may affect pedestrian traffic, such as scooters, skateboards, bicycles and roller skates, are prohibited.

12- Candyland management, or the person(s) authorised by management, has the right to refuse entry to the park or to remove visitors from the park in cases of theft, aggressive behaviour, breach of any park rule, queue-jumping, or failure to comply with the stated safety rules that endangers peace and safety within Candyland.

FOOD & BEVERAGE RULES

1-2. Bringing any kind of food or any alcoholic or non-alcoholic beverage into the Candyland area is prohibited. All food and beverages, the Playground, Carnival games and the Family Coaster are charged extra. All other entertainment activities are offered free of charge.

DRESS CODE

1- In the Candyland area, appropriate clothing (swimsuits, swimwear) must be worn when using the pools and slides. The pools and attractions can only be used in such clothing.

2- Visitors must wear suitable shoes or slippers throughout the day.

3- Infants and children under 3 must wear a special waterproof swim nappy before using the pools. (Standard nappies are not suitable.)

4- Visitors are responsible for their own belongings. Candyland is not responsible for lost or stolen items.

POLICY FOR GUESTS WITH DISABILITIES

1- Guests with disabilities must enter Candyland accompanied by a companion.

2- To assess the suitability of the person with a disability, they and their companion must go through a complete boarding process and strictly comply with all safety signs and instructions. In case of any doubt, no risk should be taken. The staff cannot assess a person's suitability to board a ride, but may check whether they comply with the restrictions that are visibly posted.

3- If you have any questions, you can contact the Candyland reception before joining the queue.

4- Companions take full responsibility for the decision to ride, taking into account the physical condition of the person they accompany, the safety signs, the assessment of the attraction's structure and the natural risks of riding amusement attractions.

5- Where companions need assistance, the staff on duty may help the person with a disability to sit down and get off, but lifting is not permitted, because the staff are not trained in safe lifting techniques appropriate for disabilities.

6- Staff in the Candyland area have the right not to allow the use of certain slides that are deemed unsuitable for the safety of guests with disabilities.

RULES TO BE OBSERVED

1- All attractions have restrictions such as health condition, weight, height, age and companion requirements for your safety and comfort. Compliance with these limits is mandatory. Otherwise only the guest concerned will be responsible for any adverse consequences.

2- All photographs, videos and audio recordings taken by you are for your private use only. Commercial use, commercial reproduction or production of them without our written permission is strictly prohibited.

3- Smoking is permitted in certain areas; smoking outside the designated areas is prohibited. These areas are designated pursuant to Law No. 4207 and related laws.

4- Pregnant women, people with heart conditions or high blood pressure, people with physical ailments or skin infections, and people with open bleeding wounds are prohibited from using the pools and attractions. Otherwise only the guest concerned will be responsible for any adverse consequences.

5- Visitors must be in good health and free from any potential medical problems. If you have any uncertainty or chronic problems regarding your health, seek medical advice. For our guests with disabilities, please see the “Policy for Guests with Disabilities” on our website or ask Guest Relations.

6- Special restrictions other than those stated in this text are shown on the rules signs and are checked by the staff; please observe and comply with these restrictions.

7- Amusement attractions always carry a certain level of risk. By taking part, you accept the natural risks that a prudent person should be aware of. When using the attractions, treat this as an exercise in good judgement, behave correctly, and comply with the written warnings and restrictions on the attractions and the verbal warnings of the staff.

8- Candyland has taken all necessary measures to offer you a safe and enjoyable park. The warning and information signs created as a result of these measures, and the matters stated by the staff, must be observed. Even so, Candyland cannot be held liable for damage to or loss of your personal belongings, deaths or personal injuries, where such loss, damage or injury arises from the person's own carelessness or inability to swim, or from the consequences and injuries resulting from failure to comply with the rules to be followed within Candyland (including Candyland's negligence), whether under these entry rules or otherwise. These liability exclusions do not affect situations that cannot be excluded under statutory law, such as liabilities that must exist under the Trade Practices Act. They also cover Candyland's owners and all employees.

9- Candyland reserves the right to change all of its terms and conditions at any time without notice.

INFORMATION NOTICE ON THE PROCESSING OF PERSONAL DATA

1. Data Controller, Categories of Personal Data and Methods of Collection

Pursuant to the Personal Data Protection Law No. 6698 (“Law No. 6698”), your personal data in the categories of identity, contact, customer transaction, legal transaction, finance and transaction security are collected from you or from third parties, by fully automated means through written data transfer in electronic media, and are processed by us, BYT PEYZAJ HAFRİYAT İNŞAAT VE TURİZM, as the data controller, within the scope explained in detail below.

2. Purposes of Processing Personal Data and Legal Grounds

Your personal data collected by us are processed based on the following purposes and legal grounds.

3. Transfer of Personal Data

Your personal data may be transferred to third parties under the following conditions;

4. Application Procedures and Principles

As the data subject, you may submit your requests regarding your rights set out in Article 11 of Law No. 6698 to us by the methods below, with an application that meets the minimum conditions stipulated by the Communiqué on the Procedures and Principles of Application to the Data Controller, which you can obtain from our website. As the Company, we will conclude your application free of charge, as soon as possible and within thirty days at the latest, depending on the nature of your request. However, if the process requires a separate cost, the fee in the tariff determined by the Personal Data Protection Board will be charged by the Company.